They clean my pants. Always friendly. My "go to" cleaner!
Horrible experience! Dropped off 19 items.
This place does an excellent job on my laundered shirts and dry cleaned suits, but the best judge of customer service is when something doesn't go right. Full refund, no questions asked. They earned my return business.
I was Clearly positive on amount of items. Also had receipt! The lady tried telling me that I was wrong. She also was the one who I had dropped items off in first place. Said that it could have been a skirt and the receipt was in correct. When I had not dropped off any skirts! Nothing was done about the situation! So she took my receipt and said she will get back to me.
I had used this cleaner for many years without incident. But last November they "lost" 4 dress shirts, said they would look for them and call me. Never called. Over the next 4 months, they never called me once, even after promising me they would do something and get back to me. The owner wanted to give me a store credit for 4 shirt cleanings. I replace the shirts and sent the bill to them. Again, silence, no contact from them. On my last weekly call, he asked me to stop by the store and check out the shirts he thought were mine. They were, after 4 months. Turns out they were in the store for over a week and no one called me. I had to once again call them. I picked up the shirts and was charged of their cleaning. Terrible customer service. I will never go back there.
Picked up 18. They had lost a pair of pants.
Regal Cleaners is a US Laundry based in Southbury, Connecticut. Regal Cleaners is located at 220 Main St S #2, Southbury, CT 06488, USA.
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